Approaches to Conflict Management
Conflict management refers to the process of handling and resolving conflicts or disagreements that arise between individuals, groups, or organizations. It involves a range of strategies and techniques aimed at addressing the underlying issues, reducing tension, and reaching a mutually acceptable resolution. Here, creative sector coach and trainer Alec McPhedran of Skills Channel TV, shares his thoughts on conflict management and some approaches.
Conflict can arise due to differences in opinions, values, goals, or interests. It can occur in various settings, including personal relationships, workplaces, communities, and international relations. Conflict management is crucial because unresolved conflicts can lead to negative consequences such as strained relationships, decreased productivity, or even aggression.
Conflict management refers to the approaches in handling conflicts and disagreements effectively to achieve resolution and maintain positive relationships. There are several approaches and strategies that can be used to manage conflicts. Here are some common approaches to conflict management:
The choice of approach depends on the nature of the conflict, the goals of the parties involved, and the relationship dynamics. Effective conflict management involves selecting the most appropriate approach for each situation and ensuring that the process is fair, respectful, and leads to a satisfactory resolution.
Alec McPhedran Chtd Fellow CIPD, Chtd Mngr CMI, MAC, MCMI is the managing director of Skills Channel TV, a training company for talented creative people. He specialises in one to one coaching, facilitated learning, media training and team development. For further information, contact 0121 366 87 99 or visit www.skillschannel.tv.
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