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POU Customer Excellence

BWCA POU Customer Excellence

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This page is here to offer additional references or resources for those who have worked through the BWCA POU Customer Excellence programme.

Workshop Materials
Workshop Joining Instructions
Click
BWCA Code of Practice
Click
Behaviour change handout
Click
FAB handout
Click
Habit change handout
Click
Ten commandments handout
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Customer touch points handout
Click
BWCA Code of Practice
Click
Visual, Auditory, Kineasthetic
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Session PowerPoint
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Post Workshop Assignment
1. Action Plan
This must be completed immediately after the workshop and submitted on the BWCA Moodle web page
CLICK
2. Assignment Brief
This document gives you an overview of what you need to do following the workshop. Use the Assignment Word Template to complete and submit your assignment.
CLICK
3. Assignment Word Template
​This is the assignment template in Word format. Use this to complete your assignment and then upload to the BWCA Moodle web page
CLICK

Useful videos
Returning to learning
What is elearning?
BWCA customer video
Why customer service matters
Benefits of drinking water
FAB selling
NLP Eye Accessing Clues
What is NLP?
Communication Cycle

Other items
BWCA Code of Conduct
BWCA Mission and Standards
BWCA Code of Practice
Click
Click
Click
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  • Home
  • About
  • Services
    • Training >
      • Team
      • Bite Size Learning
      • Anti Bullying and Harassment
      • DISC Assessment
      • Inclusion Event
    • Coaching >
      • Coaching Training Workshop
      • One to One Coaching
      • Media Coaching
      • Coaching Conversations
      • GENIUS Coaching Model
    • Facilitation
    • Trainers with a Disability
  • Videos
  • Blog
  • Contact