BWCA POU Customer Excellence

This page is here to offer additional references or resources for those who have worked through the BWCA POU Customer Excellence programme.
Workshop Materials
Workshop Joining Instructions
BWCA Code of Practice
Behaviour change handout
FAB handout
Habit change handout
Ten commandments handout
Customer touch points handout
BWCA Code of Practice
Social Styles Questionnaire
Social Styles Overview
Visual, Auditory, Kineasthetic
Session PowerPoint
Post Workshop Assignment
1. Action Plan
This must be completed immediately after the workshop and submitted on the BWCA Moodle web page
2. Assignment Brief
This document gives you an overview of what you need to do following the workshop. Use the Assignment Word Template to complete and submit your assignment.
3. Assignment Word Template
​This is the assignment template in Word format. Use this to complete your assignment and then upload to the BWCA Moodle web page
Useful videos
Returning to learning
What is elearning?
BWCA customer video
Why customer service matters
Benefits of drinking water
FAB selling
NLP Eye Accessing Clues
What is NLP?
Communication Cycle
Other items
BWCA Code of Conduct
BWCA Mission and Standards
BWCA Code of Practice
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