BWCA POU Customer Excellence
Workshop Materials
Post Workshop Assignment
1. Action Plan
This must be completed immediately after the workshop and submitted on the BWCA Moodle web page |
2. Assignment Brief
This document gives you an overview of what you need to do following the workshop. Use the Assignment Word Template to complete and submit your assignment. |
3. Assignment Word Template
This is the assignment template in Word format. Use this to complete your assignment and then upload to the BWCA Moodle web page |
Useful videos
Returning to learning
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What is elearning?
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BWCA customer video
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Why customer service matters
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Benefits of drinking water
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FAB selling
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NLP Eye Accessing Clues
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What is NLP?
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Communication Cycle
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Other items
BWCA Code of Conduct
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BWCA Mission and Standards
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BWCA Code of Practice
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